PRODUCT DELIVERY TIME
We usually ship order between 2 and 7 days after you completed it. However, it may take three to four weeks if we do not have any stock or we need to get products. We ship the products home delivery service or EMS. If you did not receive your order more than two weeks after you ordered, please contact here.
DISTRIBUTION LICENSE OF CONTACT LENSES
Distribution license of contact lenses
License to sale of specially controlled medical devices – License no. 29港み生機器第150号
DAMAGED PRODUCT HANDLING
We pay attention to the quality control of our products, but in the event of damage or dirt occurring during the delivery, or if the delivered product is different from the ordered product, we will accept exchanges and returns.
RETURN AND REFUND
If you receive a defective product or the wrong order, we take a responsibility to exchange your order to the right products. We refund all the money you paid and we will pay for shipping fee as a COD. Please contact our customer center within 3 business days after you get the product. E-mail: firstname.lastname@example.org
However, we do not accept return and refund for other reasons.
· After checking the product you returned, we will transfer the money within 7 business days.
· Since refund method depends on payment method, please see the following.
Credit card payment: credit card payment refunded to the designated account
In case of a payment with credit card, the payment may be refunded the month following the return. If you have any questions about credit card statement, please contact your credit card company directly.
PAYMENT METHOD AND DATE OF PAYMENT
Credit card payment, PayPal, Amazon pay, carrier settlement (Japan only)
After ordering, we will ship your order.
Required fee other than product’s price
-Shipping Fee (for details, please see the page about shipping fee and payment method)
If we can not confirm your payment within 7 days from the order date, we will cancel your order.